Terms & Conditions

Welcome

Welcome to Masaar. By visiting the site, you confirm your acceptance of these terms and conditions.

Contacting you

Your personal information will be used to contact you regarding the website, your orders, and your shipments. We will send you a confirmation message when you register with us, and we will contact you whenever needed.

Payment and card security

All credit-card payments are subject to validation checks and authorisation by the card issuer. If the card issuer declines authorisation, we will not be responsible for any delay or non-delivery; the system will automatically cancel the order, and we may contact you to choose an alternative payment method. The details on the card used for payment must exactly match the cardholder's information, and you confirm that the card used is yours or that you have been specifically authorised by the cardholder to use it. No credit-card data is stored.

Cancelling your account or amending your data

At your request, Masaar will: correct or update your personal information; stop sending messages to your email; or close your account to prevent any future purchases from it. You can make these requests through your user information, or by sending your request via email or WhatsApp.

Customer service

info@masaartravels.com | +966507581747

Value Added Tax (VAT)

Prices include the value-added tax applicable on the day of your order. Any change in the applicable VAT rate will be automatically reflected in the price of products sold by Masaar through its website.

VAT registration number

312867556100003

Discount coupons

  • Discount coupons are valid for a limited period; once a coupon expires, it cannot be used or reactivated.
  • Each coupon has a minimum order value before it can be applied.
  • Discount coupons cannot be applied to promotional bundles.

Cancellation, returns, and exchange

At Masaar, our goal is to ensure our customers are satisfied with our products. For your safety, opened products may not be returned or exchanged.

If a technical error occurs on the website, Masaar has the right to cancel the order and refund the full amount paid to the customer's account.

Manufacturing defects and warranty

Masaar guarantees its products against manufacturing defects. In the event of such a defect, the customer may return the product within 10 days of the date of receipt.

All Masaar bags are covered by a one-year limited warranty from the date of purchase, in line with our warranty policy. The warranty period is calculated from the date the product was ordered in the original order.

Refunds

Refunds are processed within 14 business days, excluding official holidays and weekends, and are issued to the customer's original payment method or by bank transfer to the customer's bank account (not in cash).

  • The customer bears the delivery fees for orders that were shipped but not received.
  • The customer bears the delivery fees for orders they cancel if the order has already been shipped.

Sets and bundles

If a customer wishes to return a product that is part of a set or promotional bundle, the customer may return the complete set, or return only the discounted item.

Offers

  • Customers can take advantage of available set offers and their related discounts.
  • Free items cannot be returned for a cash refund.
  • A free item may be exchanged in line with our exchange policy.
  • Customers can apply any free-shipping discount code.
  • No additional monetary discount code is applied to "buy one, get one free" products.

Acceptance

Approving an order constitutes acceptance of all these terms and conditions, and Masaar does not bear responsibility for the customer not having read them.

Questions

If you have any questions about these terms and conditions or any aspect of your order, please contact us by email or WhatsApp: info@masaartravels.com | +966507581747