Returns and Exchanges

How can I return my order?

To ensure your return is accepted and you receive a full refund, the following criteria must be met:

• The product is unused, in its original packaging, and in excellent, resalable condition.
• All accessories, tags, and complimentary items included with the order are returned.
• The purchase receipt or proof of payment is provided to complete the process.

Important note: For claims relating to shipping damage or manufacturing defects, please notify us within 15 days of receiving your order, with clear photos of the damaged product and packaging so we can process the claim with the shipping company.

How can I exchange my order?

Exchanges are accepted as long as the product hasn't been used and is in brand-new condition. To arrange an exchange, contact us by email at info@masaartravels.com or via WhatsApp, and we'll help you through it.