Our Guarantee
Masar One-Year Limited Warranty
Products covered by this limited warranty
This limited warranty applies to all travel bags manufactured by Masar and purchased directly through our own sales channels. Our bags are designed for travel by air, road, rail, sea, and on foot. This warranty does not cover bags used in a way that conflicts with their intended design purpose.
Please note that this warranty primarily covers manufacturing defects. It does not extend to normal wear from use, cosmetic damage (scratches), misuse, or damage resulting from mishandling by airlines or other transport carriers.
Who is covered by this warranty?
This limited warranty is granted to the original purchaser, or to the original recipient of the bag if it was given as a gift.
- Original purchaser: the first person to buy the bag directly from Masar.
- Original recipient: the first person to receive the bag as a gift from the original purchaser.
All Masar warranties remain valid only while the bag is in the possession of the original purchaser or recipient. A copy of the purchase receipt is required to determine warranty eligibility. This warranty is non-transferable and does not cover bags used for commercial or rental purposes.
Warranty Policy & FAQ
What is your limited one-year warranty policy?
Every suitcase purchased directly from Masaar Travels is covered for one year against manufacturing defects in the shell, wheels, handles and zippers. The warranty doesn't cover normal wear and tear, cosmetic damage, misuse, or airline mishandling. Keep your purchase receipt — it's required for warranty eligibility.
How do I make a warranty claim?
Email info@masaartravels.com with your order number and photos of the issue, and we'll get back to you within one business days.
Are dents and scratches covered?
Dents and cosmetic wear from air travel are natural characteristics of polycarbonate and are not considered manufacturing defects.