Privacy Policy

Using this website

By accessing the Masar website, you agree to be bound by these terms and by all applicable laws and regulations, and you accept responsibility for complying with any applicable local laws. All material on this website is protected by applicable copyright and trademark law.

Our commitment to your privacy

Privacy and security are among our highest priorities. We do not sell any customer's information to a third party, and we use your data only for the analytics and marketing of our own website and our partners, so we can give every customer the best possible service.

When you provide personal information on our website, we work hard to protect it both online and offline. We use a range of security technologies and procedures to help protect your personal data from unauthorised access, use, or disclosure as soon as we receive it. Our staff are trained to handle this information securely and are kept up to date on the latest security procedures.

Your account

You are responsible for keeping your account details and password confidential, and for controlling who has access to your computer or our app. You agree to accept responsibility for all activity that takes place through your account or password.

Data we may collect

We may collect and process the following data:

Data you provide by filling in forms on the site, including data given when registering to use the site, other linked sign-ins (such as social media logins), subscribing to our services, posting material, or requesting other services.
Data you provide when entering a competition or promotion through our site, completing a survey, voting, or submitting reviews, testimonials, or feedback.
Data you give us, or that we may collect from you, when you report a difficulty using our site.
A record of correspondence if you contact us.
General, aggregated, demographic, and non-personal data.
If you download or use our mobile app, details relating to your location and your phone's location, including your device's unique identifier.
Details of the transactions you carry out through our site, and details of our preparing and delivering the goods you order.
Details about your computer, including your IP address, operating system, and browser type, along with data about your general use of the internet (for example through technology that stores or accesses data on your device, such as cookies, conversion-tracking code, and web beacons, referred to collectively as "cookies").
Your email address, where it is provided to us by a third party who has confirmed they have your consent to share it.
Any other data we consider necessary to enhance your experience of the site.

How we use your data

We may use your data in the following ways:

To provide you with the information, products, or services you request from us, or that we believe may interest you and where you have agreed to be contacted for such purposes.
To provide you with location-based services, such as advertising, search results, and other content tailored to you.
To carry out obligations arising from any contracts between you and another party using our site, or between you and us.
To improve our services and offer you a better, more tailored experience.
To deliver our site's content to you and your device in the most effective way.
To notify you about changes to our site.
For any other reason we consider necessary to enhance your browsing experience.
To run incentive programs and fulfil your requests for them, and to let you take part in competitions and notify you if you win.

Who we may disclose data to

Our customers' data is a very important part of our business, so we share it only as set out below, and only with companies that follow practices with privacy protections at least equivalent to those in this policy:

Service providers: We may work with affiliated companies or non-affiliated service providers (for example, the logistics companies that deliver products to you, marketing companies, and payment processors that handle online transactions). To carry out your transactions, these companies may store data, including in a digital wallet, to make your use of our services more efficient. They access only the data they need to perform their tasks, and we take care that they do not use it for other purposes. We may also receive data from them (for example, delivery data and updated addresses) to correct our records and deliver the goods for any purchase you make. By using the site, you agree to the transfer, storage, use, and disclosure of data among our affiliates and non-affiliated service providers wherever they are located, provided they are contractually bound to respect data privacy.
Marketing and promotions: We may use your data to tell you about goods and services that may interest you, to enhance your experience of browsing and using the site, and to send service messages, new features, improvements, special offers, and relevant events. We may contact you through various channels, including but not limited to email, web notifications, posts, phone, and in-app messages.
Third-party use: We may allow a third party to use data. For example, we might provide data to advertisers to help them reach a target audience, enabling us to meet our obligations to them by showing their ads to the right audience.
Competitions and promotions: To take part in some of our competitions and promotions, you may be asked to provide additional data. For example, if you win, you may be asked for further personal data to confirm your eligibility and award the prize. This data may be collected by us or by co-sponsors or vendors of the promotion. Please review the privacy policies of any such third party to see how they use the data they collect.
Business transfers: If our company or substantially all of our assets are acquired, customer data will be one of the assets transferred to the new owner.
Protecting our site and others: We disclose a customer's account and other personal data when we believe it is appropriate to comply with the law, with law-enforcement investigations, and to protect the rights, property, or safety of our users or others. This includes exchanging data with other companies and organisations for reasons such as fraud protection and reducing credit risk.

Third-party links

From time to time, our site may contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies and that we accept no responsibility or liability for them. Please check those policies before submitting any personal data or other information to them.

Sharing and deleting your data

We share your personal data with third parties — including contact details (such as name, address, phone number, and email), transaction information (such as orders and payment details), and site-usage statistics (such as IP address and pages visited) — in order to provide and improve our services. You can delete your data by contacting us directly at info@masaartravels.com, and we are committed to protecting the privacy of your information.