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Check out our FAQ below, or reach out to us with your questions.
Frequently Asked Questions
Luggage
Can the cases be stored inside one another?
Yes. The cases are designed to nest inside one another, so each smaller case fits neatly into the next size up for compact storage when they're not in use.
Why did my case get some scratches from the very first use?
Our cases are built for exceptional performance and durability, but light scratches and surface wear are a natural characteristic of polycarbonate and don't indicate a manufacturing defect or lower quality. These marks usually come from air travel and the rough handling that checked luggage can go through.
Shipping
Where do you ship to?
We currently ship within Saudi Arabia, with delivery across the wider GCC coming soon. Shipping within Saudi Arabia is free.
How much does shipping cost?
Standard shipping is free within Saudi Arabia. Express and instant delivery options are also available for a fee shown at checkout.
Will I have to pay customs duties?
Within Saudi Arabia, no import duties apply, though VAT may be charged and is calculated at checkout. As we expand across the GCC, any local duties or taxes will follow the rules of the destination country and are the customer's responsibility.
Orders & Payments
Why is the price higher than the last time I browsed the site?
Prices can vary with changes in taxes, updated shipping rates, or currency exchange-rate movements.
Is VAT charged?
In Saudi Arabia, VAT is included in the price.
Can I cancel my order?
Yes, you can cancel your order as long as it hasn't been processed yet. To do so, you can also reach us by email at info@masaartravels.com or via WhatsApp and we'll help with the cancellation. Please note that if an order is cancelled before payment is collected, no refund is needed, as the charged amount will show as SAR 0.