You can bundle and create your set as you wish: either mixing up three different colors, or selecting one of our pre-made sets. When you buy 2 luggages you get 10% off, when you buy 3 luggages you get 15% off
Some of the most common questions we receive, collected for you.
How can I adjust the lock on my suitcase?
1. Turn the dials to 000 (the original code).
2. Press and hold the small button on the side of the lock.
3. While holding the button, set your new code (for example, 900).
4. Let go of the button.
Your new code is now set!
If running through all combinations doesn’t unlock your suitcase, please reach out to us at info@masaartravelers.com for assistance.
Do suitcases nest in each other?
Only the cabin model (20") can be nested in the large check-in suitcase (28"). Other models cannot be nested in each other.
Why is my suitcase dented on its first use?
Our suitcases are designed for exceptional durability and performance. However, dents and cosmetic wear are natural characteristics of polycarbonate and not indicative of manufacturing defects or poor quality. These marks are a common result of air travel and the rough handling that checked luggage may experience. To help minimize damage, we provide a complimentary protective cover with every suitcase for added protection during transit.
Where is the suitcase shipped from?
We offer free shipping from Saudi Arabia. If your shipping address does not qualify for free shipping, the shipping fee will be automatically calculated at checkout.
Do I need to pay duties?
No import duties will be charged. Masaar Travel is a Saudi brand, operating in Riyadh
Can I cancel my order?
Yes, you can cancel your order before it has been fulfilled (ie the first 24 hours). To do so, follow these steps:
