1. Turn the dials to 000 (the original code).

2. Press and hold the small button on the side of the lock.

3. While holding the button, set your new code (for example, 900).

4. Let go of the button.

Your new code is now set!

If running through all combinations doesn’t unlock your suitcase, please reach out to us at info@masaartravelers.com for assistance.

Only the cabin model (20") can be nested in the large check-in suitcase (28"). Other models cannot be nested in each other.

Our suitcases are designed for exceptional durability and performance. However, dents and cosmetic wear are natural characteristics of polycarbonate and not indicative of manufacturing defects or poor quality. These marks are a common result of air travel and the rough handling that checked luggage may experience. To help minimize damage, we provide a complimentary protective cover with every suitcase for added protection during transit.

We offer free shipping from Saudi Arabia. If your shipping address does not qualify for free shipping, the shipping fee will be automatically calculated at checkout.

No import duties will be charged. Masaar Travel is a Saudi brand, operating in Riyadh

Yes, you can cancel your order before it has been fulfilled (ie the first 24 hours). To do so, follow these steps:

1. Visit masaar travelers account login in your web browser.
2. Sign in with your registered email and password. If you forgot your password, click "Forgot password?" to reset it.
3. Locate the order you wish to cancel and click the "Cancel" button next to the item.

If the order is canceled before payment is captured, no refund is needed as the amount charged will be 0 SAR.